Confidential, Structured Support Through Every Stage of a POSH Complaint or Inquiry.
The moment a complaint is filed is the moment your POSH framework gets tested for real. Everything built before that point – the policy, the committee, the training – either holds up here or it doesn’t. This service exists for organisations that need experienced, impartial hands managing that process, whether because the internal committee lacks inquiry experience or because the situation demands outside distance from day one.We manage the full lifecycle of a complaint: intake and initial assessment, conciliation where appropriate and permitted, formal inquiry proceedings, evidence and statement recording, and the final report with findings and recommendations.Every stage follows the procedural requirements set out under the Act, which matters because a procedurally flawed inquiry can be challenged and overturned regardless of how sound the underlying finding was. We’ve built our process specifically to withstand that kind of scrutiny.
What’s included:
- End-to-end complaint handling and redressal
- All inquiry stages covered, from intake to final report
- Confidential, impartial process throughout
- Minutes of Meeting after every session
The audit component deserves a separate mention. A POSH Audit is a structured check of every compliance touchpoint – policy language, IC composition, training records, complaint logs, reporting history – run before a regulator or client asks for it, not after. Organisations that treat compliance as a once-a-year filing exercise tend to fail this audit; organisations that treat it as infrastructure tend to pass it without noticing the deadline coming. We aim to move you into the second category and keep you there, with ongoing policy review and advisory support so the framework evolves as the law, your workforce, and your risk exposure change.
We also see a specific pattern worth naming directly: organisations that grew fast, acquired other companies, or expanded into new states often carry three or four “POSH policies” stitched together from different eras, none of which reflect the current committee, current leadership, or current legal position. Part of our compliance review is reconciling that history into one active document, retiring the outdated versions, and making sure every employee – not just HR – knows which policy is actually live. We also check that your IC’s tenure hasn’t lapsed quietly, which happens more often than most HR teams expect, since committee terms run on fixed cycles that are easy to lose track of once the initial formation is done.
For sectors with higher scrutiny – listed companies, banks, healthcare institutions – we also align your compliance documentation with what external auditors and regulators typically ask for during due diligence or inspection, so the file is ready to hand over rather than assembled under time pressure. This is the foundation service most organisations should have in place before anything else on this page becomes relevant: training without a compliant IC behind it is a session with no structure to catch what it surfaces, and complaint handling without a properly constituted committee is a process that can be challenged on procedure alone, regardless of how the inquiry itself was run.